What information do we need when you submit a request?

To process your request as quickly as possible and avoid follow-up questions, it is important that you provide us with as much information as possible. You can contact our support team by clicking "Submit a request" in the top right corner.

Please provide us with the following information:

• Email address or finreach ID of the affected customer (you can find this in our back office).
• From and to which bank did the customer want to switch (bank name and bank sort code).
• If helpful, a description of what happened and where.
• If an error message appears, please send it to us, including the displayed trace ID. If you don't have a trace ID, we need the day and time the error occurred.
• A screenshot of the error message, if applicable.

The more precise the error description and details, the faster and more effectively our team can perform the analysis.