What information do we need from you when you submit a request?

To process your request as quickly as possible and avoid follow-up questions, it is important that you provide us with as much information as possible. You can contact our support team by clicking "Submit a request" in the top right corner.

Please provide us with the following information:

• Email address or user ID of the affected customer (you can find this in our back office).
• Which bank did the customer want to switch from and to (bank name and bank routing number).
• Account type (current account, savings account, etc.).
• If helpful, a description of what happened and where.
• A screenshot of the error message, if applicable.

The more precise the error description and details, the faster and more effectively our team can perform the analysis.