Ivan Gilli

To improve transparency regarding the availability of our products, we have introduced a status page: http://status.connect.finleap.com/ On the status page, you will find information about the avai...

At Postbank, login issues may occur if another old TAN procedure is active alongside BestSign. In this case, it is recommended to delete/deactivate the old procedure in online banking. BestSign mus...

Since the introduction of the Secure or TEO app, connecting to Sparda Bank has become almost  impossible. The Sparda SecureApp can only be used in the SpardaApp and SpardaNet banking. In conjunctio...

For data protection reasons, personal data will be automatically deleted 90 days after the account switching service profile was created. If a customer attempts to log in to their profile after thi...

The customer can see when we sent the notification letter in the account change summary. This summary can be downloaded from the "Overview" section. For data protection reasons, we do not receive f...

This depends entirely on how quickly the contractual and payment partner provides the new bank details. Various factors influence the duration: * Sufficient time remaining until the next debit date...

To transfer multiple payment accounts to a new bank account, it is necessary to use a separate email address for each transfer. Many email providers offer the plus address feature (e.g., max.muster...

Once the customer has entered all the information for the notification letter and clicked the "Notify" button, the notification letter will be sent immediately. The customer can see the address to ...